Delivery & Payment
Verdalia ships breathing practice accessories and training materials throughout mainland Spain and the Balearic Islands. Our operational commitment ensures prompt dispatch via reputable carriers to safeguard the integrity of every product.
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| Correos Express Paq 24 | 1-2 business days | 4.85 € |
| SEUR Domicilio Estándar | 2-3 business days | 3.90 € |
Delivery times are calculated in business days following dispatch. Remote destinations may take 1 to 2 additional days.
- Standard shipping is free on orders over €45 in Spain; otherwise €4.85 applies.
- Delivery takes 1 to 2 business days after leaving the workshop.
- Any order confirmed before 14:00 on a business day ships that same afternoon.
- You have 30 days after delivery to request a return, with the item intact and in its original box.
- Payment: cash on delivery, bank transfer.
Order processing
Orders placed before 14:00 on a business day ship on that same date. Orders placed after hours, on weekends, or on holidays ship the next business day. A confirmation email with order number is sent immediately after checkout.
Each order is packed in recyclable double-wall corrugated cardboard boxes, using neutral cushioning fill and sealed inner bags to prevent mouthpieces and inhalation components from contacting dust, moisture, or mechanical impacts during transit.
Tracking your parcel
Once the package is prepared, the customer receives an electronic notification via email and text message with an individualized tracking code to monitor delivery in real time through the carrier portal.
Lost or delayed parcel
If tracking shows no movement for 5 business days, send your order number to [email protected]. We will file a claim with the carrier and offer you a replacement shipment or a full refund (your choice) within 10 business days of notification.
Damaged on arrival
If external damage to packaging is detected upon receipt, the recipient must record it on the courier delivery note and report it to our customer support team within a maximum of 48 hours, providing photos of the parcel and the affected item.
Payment methods
We accept Cash on delivery, Bank transfer. We will never ask for your banking credentials or card numbers via phone call or email.
Delivery outside Spain
We ship orders to a specific list of destinations. Shipping rates and delivery times are detailed before checkout. Any applicable customs duties are always the buyer's responsibility.
Questions about this policy
Contact us by email at [email protected] or by phone at +34 91 616 32 55 during Mon-Sat 08:45 - 17:45. We handle every inquiry in less than one business day.
- Merchant
- Verdalia Respiración Consciente S.L.
- Registered address
- Calle Ramón y Cajal, 14, 28901 Getafe, España
- [email protected]
- Phone
- +34 91 616 32 55
- Working hours
- Mon-Sat 08:45 - 17:45
- Registration
- CIF: B-20651514
Verdalia