Privacy Policy

Who is responsible

Verdalia Respiración Consciente S.L., Calle Ramón y Cajal, 14, 28901 Getafe, España. Data management inquiries: [email protected].

Legal framework

We process your personal information in strict compliance with the General Data Protection Regulation (GDPR) and the current legal framework in Spain. In the event of any discrepancy between this text and the law, the legal regulations prevail.

What we collect

When placing an order, we request the details essential for delivery: name, postal address, email, phone number, and item breakdown. This website does not store bank card details. While browsing, the server logs technical parameters such as IP address, browser, and sections visited through the cookies described below.

• Identification and delivery details: first name, last name, complete postal address, email, and contact telephone number.
• Purchase history, requested order details, and logistics information associated with the shipment.
• Technical connection logs: IP address, user agent, and browsing data strictly necessary for website operation.
• Communications and inquiries sent directly by the user to the customer service team.

Why we use it

• Manage the shipping of your orders and handle potential returns.
• Respond to your technical inquiries and share your order status.
• Ensure the technical security of the platform and evaluate its performance.
• Send marketing communications only if you opted in beforehand, with an immediate unsubscribe option in every email.

Cookies and browser data

This website stores small files on your browser. Technical cookies are required to manage the cart and checkout. Analytics cookies record traffic in an aggregated and anonymous manner. Advertising cookies only function if you grant express consent in the corresponding banner. You can revoke this permission at any time through the banner itself or your browser settings; review the Cookie Policy for the full inventory.

Recipients of the information

Couriers access the destination address. The payment provider receives the details required to process the order payment. Web infrastructure and analytics providers operate under strict confidentiality agreements. We never sell your personal information.

In strict compliance with European and Spanish data protection frameworks, the entity does not sell, rent, or transfer personal data to third parties under any circumstances, nor for purposes unrelated to fulfilling the requested order.

Retention period

We retain billing records for the period required by commercial and tax laws before disposing of them. Your account information remains active until you request its deletion. Analytics data is retained for 14 months.

Your rights

Under the General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD), users hold the rights of access, rectification, erasure, restriction of processing, portability, and objection, which may be exercised in writing to [email protected] along with a copy of an identity document.

Security

Verdalia Respiración Consciente S.L. does not collect, process, or store bank card data, nor does it use virtual payment gateways. Transactions are carried out exclusively via direct bank transfer or cash on delivery paid to the courier at no extra charge.

Questions about this policy

Contact us by email at [email protected] or by phone at +34 91 616 32 55 during Mon-Sat 08:45 - 17:45. We handle every inquiry in less than one business day.

Merchant

Verdalia Respiración Consciente S.L.

Registered address

Calle Ramón y Cajal, 14, 28901 Getafe, España

Email

[email protected]

Phone

+34 91 616 32 55

Working hours

Mon-Sat 08:45 - 17:45

Registration

CIF: B-20651514