Returns & Refunds
You have 30 days after delivery to return any purchase made at Verdalia, with no need to give a reason. This section details the requirements, the process, shipping cost responsibility, and refund timeframes.
Return window
30 days from delivery
Return shipping
Free of charge if the product is defective or incorrect; you cover shipping costs if you cancel the purchase
Refund time
Between 3 and 10 business days after receiving the merchandise
Refund method
The same method used during purchase
Section · 01
Conditions
The buyer has 30 calendar days from the physical receipt of the parcel to exercise the right of withdrawal. Items must remain unused, with intact hygiene seals, in their complete original packaging, and accompanied by all included manuals and accessories.
Pursuant to Article 103 of the General Law for the Defense of Consumers and Users, returns of any oral, nasal, or direct respiratory contact accessories whose hygiene seal has been broken or unsealed after delivery are rejected, strictly for public health protection reasons.
Section · 02
Return process
- Send a return request to [email protected] indicating the order number and items to be returned.
- Await official confirmation with the return authorization code and warehouse address instructions in Spain.
- Securely pack unused products while keeping factory seals and protective elements intact.
- Receive a full refund via bank transfer within 3 to 10 business days following the successful verification of the condition of the returned items.
Section · 03
Who pays return shipping
If the item is defective, damaged, or does not match what you ordered, we cover all costs by providing a prepaid label or sending a courier. If you return the item by choice, you pay for the return shipping with no additional administrative fees.
Section · 04
Refund timing and method
We issue the refund within 3 business days after inspecting the item. For cash on delivery purchases, we transfer the funds to the IBAN you provide; bank transfer payments are returned to the originating account. Your bank typically takes between 1 and 5 business days to post the balance.
Section · 05
Resolution based on the situation
| Situation | What we do | Cost to you |
|---|
| Damaged in transit | Replacement or full refund | None |
| Wrong item delivered | Delivery of the correct item and collection of the incorrect package | None |
| Parcel lost | Replacement shipment or full refund once the carrier confirms the loss | None |
| Faulty on arrival | Replacement or full refund | None |
| Changed your mind | Full refund of the price charged for the item | Return shipping only |
Section · 06
Exchanges
If you need a different variant, size, or accessory, request a return for the current item and place a new order; we will issue a refund as soon as the package reaches our facility. If we made an error with your shipment, we will send the replacement at no extra cost.
Section · 07
Cancelling an order
You can cancel any order at no charge before it leaves the warehouse. Email [email protected] with your order reference number. If the package is already in transit, you will need to follow the standard return process.
Section · 08
Questions about this policy
Contact us by email at [email protected] or by phone at +34 91 616 32 55 during Mon-Sat 08:45 - 17:45. We handle every inquiry in less than one business day.
- Merchant
- Verdalia Respiración Consciente S.L.
- Registered address
- Calle Ramón y Cajal, 14, 28901 Getafe, España
- Email
- [email protected]
- Phone
- +34 91 616 32 55
- Working hours
- Mon-Sat 08:45 - 17:45
- Registration
- CIF: B-20651514
Verdalia